365cuci Privacy Policy | How We Protect Your Data
365cuci is a licensed online casino platform operating under Curaçao eGaming and PAGCOR, serving players across Malaysia. We are committed to handling personal data responsibly and transparently, in line with international data-protection standards and the requirements of our licensing regulators.
What Information 365cuci Collects
When you register or play at 365cuci, we may collect the following categories of information:
- Identity data: full name, date of birth, and government-issued ID for verification.
- Contact data: email address, phone number, and residential address.
- Financial data: e-wallet or bank transfer references used for deposits and withdrawals.
- Technical data: IP address, device type, browser type, and login timestamps.
- Gameplay data: betting history, session duration, and account activity.
How We Use and Protect Your Data
The table below outlines how each category of data is used and how long it is retained.
| Data Category | Purpose of Use | Retention Period |
|---|---|---|
| Identity Data | Age and identity verification, fraud prevention | Account lifetime + 7 years |
| Financial Data | Processing deposits, withdrawals, and audits | Account lifetime + 7 years |
| Technical Data | Security monitoring and site performance | 12 months |
| Gameplay Data | Responsible gambling checks, dispute resolution | Account lifetime + 5 years |
Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data by contacting our support team. Verified requests are processed within 30 days, though certain records must be retained longer to meet Curaçao eGaming and PAGCOR regulatory obligations.
Cookies & Tracking Technologies
365cuci uses cookies and similar technologies to keep you logged in, remember your preferences, measure site performance, and personalise promotions. You can manage or disable cookies through your browser settings, though some features of the site may not function correctly without them.
How Your Data Is Shared
365cuci does not sell personal data. Information is shared only with payment processors, identity verification providers, and regulators such as Curaçao eGaming and PAGCOR, strictly to operate the platform and meet licensing obligations.
International Data Transfers
Because 365cuci operates under Curaçao eGaming and PAGCOR licensing, certain data may be processed by our payment partners, verification providers, or hosting infrastructure located outside Malaysia. Whenever data crosses borders, we require our partners to apply safeguards that meet or exceed the standards set out in this policy, including contractual data protection clauses and restricted access controls. We do not transfer data to any party for marketing purposes without your consent.
How Long We Keep Your Information
365cuci retains account and transaction data for as long as your account is active, and for a further period afterwards as required by anti-money-laundering rules and our licensing obligations under Curaçao eGaming and PAGCOR. Identity verification documents are stored securely and are only accessed by authorised compliance staff. Once the required retention period ends, data is either securely deleted or anonymised so it can no longer be linked back to you.
Data Security Measures We Apply
We protect player information using industry-standard encryption during transmission and storage, restricted internal access on a need-to-know basis, and regular security reviews of our systems. Payment details are handled through PCI-compliant processors rather than stored directly on 365cuci servers. If we ever become aware of a data breach that affects your personal information, we will notify you and the relevant regulator in line with our legal obligations.
Children’s Privacy
365cuci is intended solely for players aged 21 and above, and we do not knowingly collect personal data from minors. Our verification process is designed to catch underage sign-up attempts, and any account found to belong to a minor will be closed immediately with funds handled according to applicable regulations. Parents or guardians who believe a minor has created an account should contact our support team right away so we can investigate and act.
Frequently Asked Questions
Does 365cuci sell my personal data to third parties?
No. 365cuci never sells personal data. It is only shared with payment processors, verification providers, and regulators as required to operate the platform.
How do I request a copy of my personal data?
Contact 365cuci support with your account details. Once your identity is verified, we will provide a copy of your data within 30 days.
Is my payment information stored on 365cuci’s servers?
Full card or bank details are handled by licensed payment partners. 365cuci retains only transaction references needed for audits and dispute resolution.
Who regulates 365cuci’s data protection practices?
365cuci’s data practices align with the licensing conditions set by Curaçao eGaming and PAGCOR, our two regulatory bodies.
Can I ask 365cuci to delete my account data?
Yes. You can request account closure and data deletion through our support team, subject to the retention periods required by anti-money-laundering and licensing regulations under Curaçao eGaming and PAGCOR.
Does 365cuci use my data to send marketing messages?
We only send promotional emails or SMS messages if you have opted in, and you can unsubscribe at any time through your account settings or by contacting support.
What happens to my data if I self-exclude from 365cuci?
Your account data is retained securely during a self-exclusion period so we can enforce the exclusion across our systems and meet audit requirements, but it is not used for marketing during this time, and access remains limited to compliance and player-protection staff.
Can I update my personal details after registering with 365cuci?
Yes. You can update contact details such as your email, phone number, or mailing address directly in Account Settings. Changes to identity information, such as your legal name or date of birth, may require additional verification to protect your account from unauthorised changes.
We review this privacy policy regularly as our services, technology, and regulatory obligations evolve, and any material changes will be communicated to players in advance so you always understand how your information is handled at 365cuci. If you have any questions about this policy or how 365cuci safeguards your information, our support and compliance teams are always ready to help.
Manage Your Privacy Settings at 365cuci
Reviewed by the 365cuci Compliance & Data Protection Team. Content last updated August 2026 in line with Curaçao eGaming and PAGCOR licensing conditions.